Onboarding is the process of welcoming new members into Teneo, addressing their questions and concerns, and ensuring you understand the services and resources available to you. The onboarding process is continuous and evolves to address your individual needs.
Teneo’s overarching strategy is to onboard new members with a process that is reciprocal. This means that in addition to integrating our Teneo sales, marketing, and accounting teams with your organization’s team and services; we will also integrate you into our Teneo organization and familiarize you with our team and services.
Our membership begins with an onboarding process that consists of providing us with all relevant information on your property, so that we can create your hotel in our systems, website, marketing collateral, and begin to educate our team. We will initiate an onboarding webinar in which you can educate our team on your property. We also communicate with our clients about your property through our website, via email, phone calls and personal visits.