Always Come Here to Find: What Our Hotels Are Doing To Be Safe Great Practices from Hotels Safety Procedures Awesome Stories From Our Members And More During These Hard Times
The Venetian | The PalazzoTeneo Hospitality Group
A Message From The Venetian Resort’s President & COO
Meetings are at the heart of The Venetian Resort, and we are committed to doing everything in our power to keep your programs safe and successful. In light of the current COVID-19 pandemic, we have taken numerous steps to minimize risk and enhance safety for meeting attendees, Team Members and all Las Vegas visitors.
We appreciate the flexibility from groups that have had to make significant changes to their programs, including selecting new meeting dates. We have been working tirelessly to get our new plans in order so we will be ready for you when the time comes. In anticipation of our eventual reopening, we have reviewed all areas of our business. A detailed plan is currently in place to address these changes; from the arrival experience to the suite experience, from our meeting rooms to our exhibit halls, as well as our restaurants and lounges.
To provide transparency into these new plans and protocols, as well as our COVID-specific changes, we have combined this top-line information into a single location. This summary, which we call our Venetian Clean Commitment, represents more than 800 separate initiatives rolled out in response to the COVID-19 pandemic. It outlines our pledge to meet or exceed guidelines set forth by our national, state and local governments, and introduces new protocols to ensure all events are Venetian Clean at our Congress Center, Sands Expo Convention Center and throughout The Venetian Resort.
Full procedures and recommendations are forthcoming in a new updated Meetings Services Guide. Although these guidelines will continue to evolve, we are pleased to share this top-line overview. This summary is posted on our website, and will be updated as guidelines change.
At this time we have not announced a specific opening date. We look to data to inform our decision on when best to resume operations, and we will continue to adhere to guidance provided by our governor.
As you know, we strongly believe in the power of meetings, conferences and conventions and fully appreciate the vital fuel they contribute to a strong economy. We are ready to continue our partnership as we work together to bring to life the most dynamic group events in the industry. Until we see you again in person, please be safe and be well.
President and Chief Operating Officer
The Lodge at Torrey PinesTeneo Hospitality Group
Lodge at Torrey Pines’ Commitment Cleanliness and Hygiene
They always take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, they have increased the frequency with which their public areas, guest rooms, and facilities are deep-cleaned and disinfected, using hospital-grade disinfectants. They also oﬀer hand sanitizer throughout the property for guest and employee use.
Staff Training and Hygiene:
Hand Sanitation: Employees are reminded daily by managers of proper and frequent handwashing technique – emphasizing its importance in combating the spread of viruses.
Employee Training: All resort employees have completed enhanced COVID-19 prevention and preparedness training.
Guest Rooms: After guests depart and before the next guest arrives, their housekeeping team thoroughly cleans and disinfects guest rooms with a heightened focus on frequently touched surfaces.
Public Areas: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on high-trafficked areas.
Non-Attendance Policy: Their staﬀ members have a strict prevention program in place that includes not reporting to work when demonstrating any cold or flu-like symptoms, and call-oﬀs related to illness are reported to our Human Resources team for monitoring. Employees who exhibit flu-like symptoms or live with someone who exhibits such symptoms are required to stay away from work for 14 days from the last day the person exhibits such symptoms.
Travel Protocol: They have curtailed business travel to impacted areas and employees have been instructed to inform the hotel of the destination and means of any personal travel. Employees returning from any country or region designated by the CDC as a warning level of 2 or 3 or by the Department of State as level 3 or 4 are required to remain away from the hotel for 14 days after their last day in the area of question.
They encourage everyone to follow guidance oﬀered by the CDC as it pertains to prevention and treatment and review the latest updates on Coronavirus Disease 2019 Information for Travel.
Prevention: They encourage you to follow CDC recommendations and the same personal best practices that are standard for typical flu season – frequent washing of hands; avoiding contact with eyes, nose, and mouth; and limiting exposure to other sick people
Experiencing Symptoms: To safeguard the health of our guests and other visitors, they ask that you postpone your visit if you are ill with flu-like symptoms, or if you have recently traveled to a region that is experiencing widespread transmission of COVID-19. We also request that you assist us in their eﬀorts by immediately reporting to them any flu-like symptoms you may experience during your stay. They will be happy to assist in locating appropriate medical treatment in the area.
The Peabody MemphisTeneo Hospitality Group
Peabody Memphis Keeping Everyone Safe
- They are continuing with existing practices of using CDC-approved cleansers in all areas and high temperatures with disinfectants to sterilize all linens,
- They have placed sterilizing stations with tissues and hand sanitizer in their most active guest areas and equipped all Peabody Associate workstations with hand sanitizer and disinfectant wipes.
- In addition to their ongoing practice of deep cleaning all public spaces overnight, “high touch” surfaces (such as the Front Desk, elevators, door handles) are being disinfected every three hours.
Restaurants & Bars
- Per the directive of Mayor Jim Strickland, all Memphis restaurants and bars are closed for dine-in business, only carry-out, curbside pick-up and delivery are permitted at this time.
Silverado Resort and SpaTeneo Hospitality Group
Silverado Resort and Spa Statement on Coronavirus (COVID-19)
The health and safety of our members, guests, and associates is our highest priority. We are closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization’s statements regarding the novel coronavirus (COVID-19) cases and following the guidelines from these agencies as well as local health departments and medical professionals. As the COVID-19 virus continues to spread throughout the country, we wanted to share some of the actions Silverado Resort is taking to help protect both you and our associates.
Our housekeeping department has increased the frequency and rigor of cleaning all public areas, elevators and guest restrooms. Items cleaned in public spaces and guestrooms include phones, remotes, and touch-points. Hand sanitizer dispensers are located in our public spaces and meeting areas.
For associates who have direct contact with guests, i.e. front desk agents and bellmen, we provide them and all associates with surface disinfecting products and hand sanitizer bottles and/or dispensers.
Our managers have been provided with details of the CDC guidelines to share with their associates during pre-shift meetings. Managers will ask associates to stay home when they are sick. Additionally, we have communicated directly to all associates regarding the necessity of safe hand-washing and hygiene practices.
The CDC has not issued a travel health notice for the continental U.S. regarding the COVID-19 virus. The CDC’s Prevention & Treatment guidelines provide travelers with the best methods of protecting themselves against possible infection. From the CDC:
“…CDC always recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
Avoid close contact with people who are sick.
Avoid touching your eyes, nose, and mouth [with unwashed hands].
Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
Clean and disinfect frequently touched objects and surfaces [such as your laptop or cell phone].
Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.”
VIEW CDC GUIDELINES
From every single associate at Silverado Resort and Spa we take great pride in the role that we play each day and understand that this issue is cause for concern. Rest assured that as circumstances continue to develop, one thing will remain the same: We will make our decisions with the health and well-being of our members, guests, associates and communities as our highest priority.
We look forward to welcoming you to Silverado Resort and Spa and to Napa, California.
Pechanga Resort CasinoTeneo Hospitality Group
Pechanga Resort Casino’s Fabulous Response to Crisis
As the front doors closed at Southern California’s Pechanga Resort Casino—one of many hotels to shut down temporarily because of coronavirus—the kitchen door opened. The property has donated about $100,000 worth of food from the resort’s 20 bars and restaurants to three charities in the Riverside County area. Pallets of fresh berries, 461 gallons of milk, and dozens of 25-pound bags of onions, carrots, and celery were among the shipments to organizations providing food assistance to the area’s most needy.
The Scottsdale Plaza ResortTeneo Hospitality Group
Letter to Guests Re: COVID-19 Precautions
We understand that given the current situation you may have heightened concerns related to travel. We thank you for the trust that you have put in The Scottsdale Plaza Resort, and can assure you that now more than ever, your safety and security is our top priority.
For the safety of all of our guests and our employees, if you are experiencing any symptoms of the COVID-19 virus, please notify the front desk so that housekeeping can be notified not to service your room during your stay. In addition, if you order food from room service or JD’s, please let the server know to leave the food outside your front door to minimize the interaction with others. This is in accordance to the CDC guidelines of social distancing for the safety of all guests and employees.
We are here for you during this time, and as a result, have taken dedicated action to keep you and our employees safe. The Plaza has implemented the following health and safety measures:
Increased frequency of resort-wide cleaning and sanitation protocols, including areas such as; communal tables, countertops and seating surfaces; common-use touchpoints including door handles and more.
Additional hand sanitizer stations have been deployed in key areas throughout The Plaza, including restaurant host stands, high traffic and common areas for both guests and employees.
Should you feel ill during your stay, an immediate response team is in place to address your needs. You are also able to call Guest Services 24/7 at (480) 948-5000 to request medical care.
Reinforced health standards, virus prevention awareness and safety procedures have been communicated to all employees with respect to back-of-house and public, guest-facing areas.
We have instituted the following measures to encourage responsible acts of self-monitoring among all of our employees, including COVID-19 education and keeping them well informed at all times.
A virus prevention best practices pdf to all employees and Managers.
Suspension of all international employee business-related travel.
All restaurants on property now provide to-go service options.
Happy Hour is now available all day in JD’s and at The Main Pool.
As a precaution, the Breakfast Buffet at Garden Court Restaurant is now closed.
Some specialty food items may not be available during this time, inquire with service staff for menu requests.
TRAVEL POSTPONEMENT/CANCELLATION ASSISTANCE
The Scottsdale Plaza Resort has a 48-hour cancellation policy. While our standard cancellation policy remains in effect, if you are traveling from a region impacted by COVID-19, we are here to help, and will review your cancellation or postponement request accordingly.