Letter to Guests Re: COVID-19 Precautions
We understand that given the current situation you may have heightened concerns related to travel. We thank you for the trust that you have put in The Scottsdale Plaza Resort, and can assure you that now more than ever, your safety and security is our top priority.
For the safety of all of our guests and our employees, if you are experiencing any symptoms of the COVID-19 virus, please notify the front desk so that housekeeping can be notified not to service your room during your stay. In addition, if you order food from room service or JD’s, please let the server know to leave the food outside your front door to minimize the interaction with others. This is in accordance to the CDC guidelines of social distancing for the safety of all guests and employees.
We are here for you during this time, and as a result, have taken dedicated action to keep you and our employees safe. The Plaza has implemented the following health and safety measures:
Increased frequency of resort-wide cleaning and sanitation protocols, including areas such as; communal tables, countertops and seating surfaces; common-use touchpoints including door handles and more.
Additional hand sanitizer stations have been deployed in key areas throughout The Plaza, including restaurant host stands, high traffic and common areas for both guests and employees.
Should you feel ill during your stay, an immediate response team is in place to address your needs. You are also able to call Guest Services 24/7 at (480) 948-5000 to request medical care.
Reinforced health standards, virus prevention awareness and safety procedures have been communicated to all employees with respect to back-of-house and public, guest-facing areas.
We have instituted the following measures to encourage responsible acts of self-monitoring among all of our employees, including COVID-19 education and keeping them well informed at all times.
A virus prevention best practices pdf to all employees and Managers.
Suspension of all international employee business-related travel.
All restaurants on property now provide to-go service options.
Happy Hour is now available all day in JD’s and at The Main Pool.
As a precaution, the Breakfast Buffet at Garden Court Restaurant is now closed.
Some specialty food items may not be available during this time, inquire with service staff for menu requests.
TRAVEL POSTPONEMENT/CANCELLATION ASSISTANCE
The Scottsdale Plaza Resort has a 48-hour cancellation policy. While our standard cancellation policy remains in effect, if you are traveling from a region impacted by COVID-19, we are here to help, and will review your cancellation or postponement request accordingly.